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Support
Get help with Tierly or Mixly
Most questions are already answered in the docs. For everything else, here is the fastest way to reach us.
Start here
How to get help
Two ways to reach us, in the order that gets you an answer fastest.
- 1
Live chat inside the app
If Tierly or Mixly is already installed on your store, open the app from your Shopify admin and use the chat bubble in the corner. It reaches us directly and is the fastest way to get an answer.
- 2
Email
Not installed yet, or can’t get to the chat? Email us and we will take it from there.
[email protected]
Documentation
Check the docs first
Most of the tickets we get are already answered here.
Emailing us
What to include when you email us
These four details let us look at the actual issue without a back-and-forth.
- Your store’s .myshopify.com domain
- Which app: Tierly or Mixly
- What you expected to happen, and what happened instead
- Whether it shows up on the storefront, or only in the Shopify admin
Feature requests
Have an idea for a feature?
Both apps have a way to tell us directly, without emailing support.
Use the Feature Requests board in the app
Tierly and Mixly each have a Feature Requests board built into the app itself — open the app from your Shopify admin, post your idea or vote on someone else’s, and the ones merchants want most are what we build next.